All orders are eligible for return shipping within 30 days of initial receipt of order. Shipping costs are non-refundable. Customers are responsible for the shipping of all returns and exchanges. For security reasons, we highly recommend shipping your package with a carrier that can provide you with a tracking number. We are not responsible for any damage or loss caused while in transit for return items.
If your Keith Jack piece was purchased through a Keith Jack dealer, please approach them first regarding your return.
Return Authorization Number must be clearly marked on the outside of the package.
Issuance of Return Authorization Number does not guarantee the item will be credited, repaired or replaced. Items will be inspected on return and determined if the product is defective and covered under warranty. Shipping costs are non-refundable.