Customer Reviews

Based on 142 reviews
94%
(133)
4%
(6)
1%
(1)
1%
(1)
1%
(1)
Window to the soul diamond bangle

The bangle looks absolutely beautiful on the website, but it even better in person. Absolutely stunning. I’ve been wanting this bangle forever. Finally decided to gift myself. I’m so glad I did.

Beautiful

The Pendant got to my place in Australia in only a few days, which I'm over the moon about. And it's beautiful

Beautiful piece

Very high quality and wife loves it. Very fast shipping and would buy from them again

Tree of Life

This is a beautiful interpretation of the Tree of Life. It caught my attention when I saw it online and it was even better when I saw it in person!

Beautiful Ring, Fast Shipping, Excellent Customer Service

Absolutely beautiful ring that was shipped and arrived very quickly. Excellent customer service to top it all off. I would not hesitate to shop with or recommend Keith Jack.

Quality jewellery

Just bought one of your rings in Fergus, Ontario. So happy with it plus it’s got Scottish connections. Born and bred in Scotland came to Canada 43 yrs ago. I’ll be buying more!

My husband love this necklace.

The title Drew me into finding out about these earrings

I will be ordering more

She Said YES

I knew that I wanted the perfect ring for when I proposed to her. I picked a key Jacqueline because I met her in Canada and it was only fitting. This ring is so beautiful in person that pictures do not do justice. Thank you for being a part of our love story and I hope to continue to buy more jewelry from you.

Pretty!

Beautiful small stud earrings. Nice detail and great quality.

Cute!

Cute little stud earrings! I highly recommend!

Absolutely stunning earrings.

Very pleased with this purchase. The earrings are absolutely stunning. The pictures don't do it justice.

My Go-To Necklace!

My husband purchased this necklace for me, and I love it. Every time I wear it people ask me about it and admire it. Substantial piece with strong chain. Looks beautiful and classic.

Disappointed

Had it now 2 weeks & Haven’t worn it. My window to the soul does not have the “glow” or vibrancy of the one I tried on…. It seems to lack the luminousity, I’ve held it up in different lights and angles.
I’d shared the website & pics with my cousin, when she visited I showed her mine, she asked me if I cheeped out and got it at Walmart ☹️Very sad I bought this piece to honour my terminally ill dad…

Dear Nancy,

We have received your one star review for the small Window to the Soul Pendant. We are sorry to hear that the shine that comes through this piece is disappointing to you.

We pride ourselves with making beautiful and unique jewellery that stands the test of time and have thousands of happy customers. We have been in business for a very long time and provide outstanding customer service and offer replacement and repair services for all our jewellery. To compare us with Walmart seems very harsh.

We feel sad and upset that you didn't contact us directly right after receiving the pendant so we could rectify the issue right away. It seems that you have tried this pendant on before. Was it the same size? Larger? Was it at our store in North Vancouver? The shine that comes from the inside shows better on the large Window to the Soul piece.

We offer 30 days exchange and/or return policy for all our online orders. Would you like to send back the pendant so we can check what the issue is and offer replacement?

We are looking forward to your response, Nancy. Have a great day.

Warm Regards,
Yolanda

3 Bar Triangular Bracelet

Looks fab, my husband will love it. Thank you so much for the stress free service!!

The ring is gorgeous and the customer service was outstanding

I recently purchased my soon-to-be husband's wedding ring from Keith Jack and it arrived two days after order confirmation. I had to send it back for a bigger size and the process was seamless. The customer care team helped me navigate the whole process to ensure I had his ring on time.
Not only is the product beautiful, but the customer care team too. I highly recommend this small company.

Beautiful

Absolutely stunning! I haven’t taken it off since getting it!

Great product and the company was excellent to deal with. Highly recommend

A
Repair150
Andrew Olasker
Unbelievably Great Service

Not only did the staff fix the crack in my ring, they buffed and polished it to look like new AND helped me figure out how to ship it there and back without breaking the bank. Absolutely and 100% worth it. Keith Jack is a class act.

Beautiful excellent craftsmanship

I just received the necklace I ordered for my mom’s 70th birthday and it is perfect! I know she will love it!

Love knots

I love my ring but only had for two hours and lost it I wish that you could order 1/4 size 8 was to small ordered 8 1/2 because I couldn’t get 8 1/4 so there it slipped off but luckily before the end of the a employee found it so now nervous to wear it in case I lose it

Excellent artistry and craftsmanship!

The Sterling Silver and 10k Gold Celtic Signet Ring is everything I expected! The trinity knots on either side of the hammered gold shield are a perfect reminder of the power and presence of the Holy Trinity. The hammered shield is an appropriate emblem of the protection afforded by God the Father, God the Son, and God the Spirit in the life of the Christian warrior.

Perfect size, well made. Fits perfectly. Shipping was fast and package arrived in perfect condition. I’ll definitely be a customer for life.

Heavy and well made. Beautiful piece of jewelry. Shipping was fast and package arrived in perfect shape. Definitely a customer for life.